Messaging Terms & Conditions

Last updated: 23 August 2026

What these terms cover

These terms apply to text messages Conveyor.AI exchanges with you over SMS and WhatsApp. They sit alongside our Privacy Policy, which covers how we handle your data generally.

What we send, and why

Messaging in Conveyor.AI is transactional and on-demand. We message you as needed in response to work you have asked the service to do — nothing else. In practice that means:

• A stage has reached a decision it shouldn't make alone and is waiting on your answer.
• A run needs your input to continue, or has stopped and needs you to know.
• A reply confirming that the answer you sent back was received and applied.

We do not send marketing, promotional, or advertising messages, and we do not message you about anything other than the work running in your own projects.

Opting in

You opt in by adding your mobile number to your Conveyor.AI account and enabling message notifications. We only message a number you have given us yourself for this purpose. Messaging is optional: the service works without it, and every question we would text you also appears in the dashboard.

Message frequency

Message frequency varies, because it follows your work rather than a schedule. A quiet week may produce no messages at all; a busy pipeline with several stages waiting on answers may produce several in a day. We send a message only when something you started actually needs you.

Message and data rates may apply

Message and data rates may apply. Conveyor.AI does not charge you for messages, but your mobile carrier may charge you for sending or receiving them, according to your plan. Check with your carrier if you're unsure what your plan includes.

Stopping messages

You can stop messages at any time:

• Reply STOP to any message to stop messages to that number.
• Reply HELP for help, or contact us at the address below.
• Turn message notifications off, or remove your number, in your account settings.

Stopping messages doesn't affect your account or your pipelines — questions that would have been texted to you still wait for you in the dashboard.

We don't share your contact or message details

We do not sell, rent, or share your phone number, your WhatsApp address, or the contents of your messages with anyone for their own purposes — including for marketing, advertising, or list-building, by us or by anyone else.

Delivering a message necessarily involves our messaging provider and your mobile carrier, which transmit it on our behalf and may not use it for anything else. The content of what you send and receive is treated as part of your work content, under the same terms as everything else in our Privacy Policy.

Delivery

Messages depend on your carrier and on the messaging networks, and neither we nor your carrier can guarantee that every message arrives, or arrives promptly. Carriers are not liable for delayed or undelivered messages. Because of this, messaging is a convenience rather than a system of record: the dashboard is always the authoritative view of what a run is waiting for.

Supported devices and carriers

Messages require a mobile device able to send and receive SMS, or an active WhatsApp account, on a supported carrier or network. Support can vary by country and by carrier, and we can't guarantee availability on every network.

Changes to these terms

If these terms change in a way that materially affects you, we'll update the date at the top of this page and tell you through the service before the change takes effect.

Contact

Questions about these terms, or about messages you've received, can be sent to admin@conveyorai.org.